Careers Hospitality Casegoods and Seating Design by BERMANFALK

More than a job. A lifestyle.

Why should you work for BERMANFALK other than our cool products, savvy business style and amazing office? For our people of course. More than anything else, it’s the people at BERMANFALK who make this a place you want to be each day, somewhere you want to grab lunch together, share stories, help and support each other. If you are looking for a career change and want to work for a company that inspires and motivates you each day, then have a look through our current job postings. We’d love to hear from you on how you have been inspired to become a part of our team.

Interested candidates, please apply to: careers@bermanfalk.com

Warranty and Customer Service Coordinator

BERMANFALK Hospitality Group is a “design driven” manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client’s visions to life. We are looking to add like-minded professionals to our team who are inspired to contribute to a fast-paced company and who excel with management of details and customer service. www.bermanfalk.com

Reporting to the Manager of Product Engineering, the Warranty and Customer Service Coordinator is responsible for coordinating our field operations and warranty work and will work closely with the project management team on replacements and re-orders of products.

DUTIES AND RESPONSIBILITIES
Field Coordination
• Coordinate field technicians to site for installation or repair work
• Provide field technician with necessary background information on each project
• Gather quotes from local suppliers
• Receive updates from the field, which will then be compiled into written and photo reports
• Working with our clients’ installation contractor in a proactive manner to ensure a successful installation

Warranty Work
• Document and review warranty claims from clients
• Liaise with project managers on specific projects in which warranty issues are related
• Ensure proper documentation and requirements have been met and align with BERMANFALK’s warranty process
• Work with our client and manufacturing team to determine source and solution to warranty claim with the client’s expectations in mind
• Report back to BERMANFALK’s Technical team with preventative measures
• Obtain quotes from local suppliers and coordinate work with clients

Technical Design / Manufacturing
• Relay project design’s challenges with manufacturing team
• Ensure design and quality intent properly executed through sample stage but also adheres to BERMANFALK construction standards
• Liaise with Technical and Manufacturing team on construction standards needing revision or updating on a regular basis. This will be developed from experience learned while out in the field
• Assisting the project management team when requested
• Performing all tasks under the allotted timeline; deadline driven
• Communicate and collaborate effectively with all team members

SKILLS AND QUALIFICATIONS
• Strong problem-solving skills
• Highly organized with attention to detail
• Excellent verbal and written communication
• Strong multi-tasking abilities with a focus on meeting deadlines
• Able to work in a fast-paced environment with patience, flexibility, and adaptability
• History of successful time management, create and follow schedules and timelines to meet all deadlines throughout the life of department projects
• Familiarity with CRM systems is an asset
• Working experience with CAD and MS Office, G-Sheets, Adobe

EDUCATION AND EXPERIENCE
• Completion of post-secondary diploma
• Minimum 3 years’ experience working within a customer focused role
• Knowledge in furniture construction and/or product engineering background

ADDITIONAL OPPORTUNITY:
There is an opportunity for this role to be more robust if you have the following experience:
• Ability to prepare drawings/mark up, utilizing the software tools provided (AutoCAD, adobe)
• Assist our CAD team with technical details regarding furniture construction to align with Interior Design intent
• Are proficient in technical detailing and construction drawings for furniture
• Have working knowledge of furniture shop drawings and finish sample selection and processing

• Able to liaise with the project management team around technical questions for specific projects as well as be responsible for providing clear mark-ups for the Technical Department
• Bring more than 3 years’ experience working within a customer focused role manufacturing role or equivalent

Our business is guided by honesty and integrity. We offer competitive wages and a progressive, collaborative and creative work environment. While we laugh a great deal, we have high expectations of each other, and top-level performance is essential. BERMANFALK Hospitality Group is an equal opportunity employer.

While we thank all for their interest, please be advised that only qualified candidates will be contacted.

Proposal Coordinator

BERMANFALK Hospitality Group is a “design driven” manufacturer of custom casegoods and seating for the hospitality industry. At BERMANFALK we are passionate about design and bringing our client’s visions to life. We are looking to add like-minded professionals to our team who are inspired to contribute to a fast-paced company and who excel with management of details and customer service. www.bermanfalk.com

Reporting to the Manager, Proposals, the Proposal Coordinator is responsible to assist in the preparation of bids/proposals. The Proposal Coordinator will also be responsible for reviewing bid requests, working with supply chain partners to obtain pricing in a timely fashion, assisting in the strategic analysis of all quotations and proposals, and providing support for some outside sales activities.

DUTIES AND RESPONSIBILITIES
Bid/Proposal Activities
• Obtain and organize incoming quotation requests
• Maintaining customer information and project database in Sales Force
• Preparing summaries on specifications
• Issuing bid packages to our suppliers/manufacturing partners
• Liaise with supply partners in regards to pricing
• Sourcing products when required
• Working with our Asia team as required
• Compiling pricing into spreadsheets to use for quotations
• Assisting with the strategic analysis during the “pre-bid” process
• Preparing quotes to send to clients in a timely fashion
• Providing our Representatives with service when requested
• Providing our Clients with service when requested
• Reviewing orders to ensure that they reconcile with the quotation
Project Communication
• Clear and consistent communication between all parties involved in a project, from designers, clients, project management team and manufacturers
• Ensure that any updates to schedule and pricing are provided to client in a timely manner.

SKILLS AND QUALIFICATIONS
• Exceptional written and verbal communication skills, both with clients and internal staff
• Ability to take initiative, balance multiple tasks and think ahead
• Excellent organizational skills with a strong attention to detail
• Ability to multi-task and problem solve
• Familiarity with CRM systems is an asset
• Proficient knowledge of Microsoft Office including Word, Excel and PowerPoint

EDUCATION AND EXPERIENCE
• Completion of post-secondary diploma
• Minimum 2 years’ experience working in a related role or equivalent
• Experience with Design, Furniture and/or engineering businesses is an asset

Our business is guided by honesty and integrity. We offer competitive wages and a progressive, collaborative and creative work environment. While we laugh a great deal, we have high expectations of each other, and top-level performance is essential. BERMANFALK Hospitality Group is an equal opportunity employer.

While we thank all for their interest, please be advised that only qualified candidates will be contacted.

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